At Medscheme, technology is seen as a tool that enables us to deliver service excellence while reducing the costs of doing business, which contributes directly to sustainability.
Our IT platform, while complex, is both highly scalable and robust. Based on Intel architecture, the system is complemented by the latest proven technologies from within the leader quadrant of the Garner Hype Cycle, including: Oracle, EMC, Symantec, Avaya, Nice and Blade technologies. This is a deliberate strategy that ensures we provide the best, most robust and proven solutions for our customers.
The Nexus System
Nexus is Medscheme's integrated health risk management and administration system and incorporates Medscheme's intimate understanding of the healthcare industry. The latest version has been reprogrammed into Oracle and features comprehensive administrative and health risk management capabilities.
The system also has the ability to interface seamlessly with other administrative and risk management systems.
Self-help
We have also implemented a convenient, easy-to-use self-service system for customers. The facility is available on a 24/7, 365 basis and allows customers to access information and change personal details via the internet, automated emails, text messages and mobile technology.
